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Open today from 9:00AM
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Open today from 9:00AM
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Open today from 9:00AM

Guest Services

Information Desk

At Figtree Grove our goal is to make your visit as easy and stress free as possible. Our friendly Customer Service team is available at the Customer Service Desk (located opposite Peter Alexander) to assist you with:

  • Directions
  • Retailer and Centre Information
  • Mobility Equipment Hire
  • Lost Property
  • Figtree Grove Gift Cards
  • Parking Information
  • Transport and Navigation
  • Details on Upcoming Events

Information Desk opening hours:

Mon-Wed & Fri-Sat

9am - 5pm

Thu

9am - 9pm

Sun

11am - 5pm

If the desk is unattended, please chat with our Security team or phone 0242989600 during opening hours.

Centre Services

Experience the vibrancy of Figtree Grove

RESTROOMS

Our public toilets, mobility impaired toilets and parents room are all situated near Woolworths and San Choi Chinese Restaurant.

Toilet Operating Hours Below:

PARENTS' ROOM

Find our Parents Room next to the rest room facilities in the corridor near Woolworths.

A private feeding room, children’s toilet, change table, instant boiling water and a microwave to heat up any baby bottles or food.

The Parents Room is open between 7am-7pm daily.

MOBILITY EQUIPMENT

We want your experience in centre to be easy, convenient & comfortable. If you require the use of a complimentary wheelchair or motorised scooter, our friendly Concierge team are more than happy to help you.

If you know your arrival time and would like assistance or would like to book in a power shopper or wheelchair, please call us on 02 4298 9600 or visit our Concierge desk.

Only available Monday – Friday 9:30am – 4:00pm

Weekends must be pre booked.

FREE WI-FI

Enjoy FREE Wi-Fi at Figtree Grove for up to 3hrs daily. To connect follow these simple steps:

Ensure your smartphone or Wi-Fi compatible device has its wireless signal switched ON. Go to available wireless network collections list Select ‘_FREEWIFI_FIGTREEGROVE’ from the list. You may need to select connect.

CONCIERGE

At Figtree Grove our Concierge staff are here to help make your shopping experience easy, enjoyable and are passionate about helping you find what you need.

Our Concierge desk is located opposite San Choi Chinese Restaurant. Our staff will provide you with:

Directions to your desired location, Retailer information Gift cards Lost property Transport information Complimentary mobility scooter and wheelchair hire