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Figtree Grove Gift Cards


Give the gift of choice at Figtree Grove, home to over 80 specialty stores plus Kmart, Coles and Woolworths.

Where can I buy a Figtree Grove Gift Card?

You can visit the Figtree Grove Concierge desk located opposite San Choi Restaurant and one of our friendly staff will be able to issue you with one in a matter of minutes. Available concierge hours (9.30am to 4pm) Monday to Friday.

Please note that a $2.95 administration fee applies upon issue of each Figtree Grove Gift Card, if paying with AMEX there will be an additional fee.

Where can I use a Figtree Grove Gift Card? 

The Figtree Grove Gift Card can be used in centre at any participating retailer that offers EFTPOS.

How do I use a Figtree Grove Gift Card?

1. Take your Figtree Grove Gift Card to any Figtree Grove store where EFTPOS is available.

2. Simply swipe the Figtree Grove Gift Card, select ‘Savings’ on the EFTPOS terminal.

3. Enter the PIN number on the back of the Gift Card and press OK.

4. The Figtree Grove Gift Card is valid for 36 months from the date of issue.

Any Figtree Grove Gift Card that is damaged or faulty at time of issue will be replaced at no extra cost. Please visit the Concierge Desk for more details.

Please be aware of the gift card’s remaining balance before making a purchase – if the total cost of items purchased is greater than the balance of the card, you will be required to make up the difference with another payment method.

If I encounter difficulties placing an order on the site, what do I do? 

Contact our Gift Card Team on 1300 764 721 or email support@egivv.com

 


Travelor page FAQs

What work is happening?

Figtree Grove’s existing travelator is being replaced. It has been in service for around 36 years and is reaching the end of its operational life, so we’re installing a new, modern, energy-efficient travelator to make getting between levels smoother and more reliable.

How long will these works take?

The works are expected to run from 20 August to November 2026. We’ll keep this page and in-centre signage updated if anything changes.

Why is it being replaced now?

The current travelator has become increasingly unreliable, with more frequent breakdowns and rising maintenance costs — and some replacement parts are no longer available. This upgrade is a long-term investment in the Centre’s infrastructure and in your shopping experience.

Is the Centre still open during the works?
Yes, absolutely! Figtree Grove will remain fully open and trading as normal throughout the project. All stores and services will continue operating as usual, with the travelator being the only area temporarily out of use while the works are underway. We look forward to continuing to welcome you to the Centre during this time.
How do I get between levels while the travelator is closed?

There are several easy alternatives:

    1. External Stairs remain open and accessible for those who wish to use them. Directional signage will be placed on the upper level to guide shoppers to the stairs.
    2. A complimentary shuttle bus runs daily during the Centre’s core trading hours, taking shoppers (and their groceries) between the ground floor and the top level. The pickup and drop off locations of the courtesy bus are at the top of the travelator, and outside Ariel’s Cafe. Keep an eye out for directional signage around the Centre.
Tell me more about the shuttle bus.

A 13-seater courtesy bus operates seven days a week during core trading hours, running between the lower and upper levels. Customer service staff are on hand at pick-up and drop-off points to help you and your shopping on and off the bus.

Is parking still available?

Yes. Upper-level parking remains open and available throughout the works. Staff are being encouraged to park on the rooftop level to free up premium parking closer to the entrances for customers.

Will there be staff on hand to help?

Yes. Customer service staff are stationed at key locations around the Centre for the duration of the works to assist with directions, wayfinding, and any questions you may have.

Are there any rewards for shopping at the Centre during this time?
Yes! There will be plenty of opportunities to be rewarded for shopping at Figtree Grove during the project. From Monday, 7 September, customers can take part in our Shop for Your School campaign by uploading their receipts to earn points for their local school, receive entries into weekly prize draws, and go in the running to win a $5,000 getaway at the end of October. We’ll also be giving away prizes daily and surprising shoppers with voucher handouts throughout the works, so be sure to keep an eye out for exciting rewards and promotions.
Who do I contact if I have questions?
Need help or more information? Our Customer Service team is here to assist. Simply speak with any Customer Service team member in-centre, or visit the Customer Service Desk at any time during the project for updates, information, and support. Everyone is here to help!